Info
Please contact store@matadorrecords.com
Please send all customer service questions, problems or complaints to store@matadorrecords.com.
We generally ship orders within 3 business days. Occasionally issues can arise that will delay the shipment of orders. We will do our best to reach out to you about any delays. If you have placed a preorder, your order will ship in the week prior to the release date.
Shipping cost is calculated by weight and is based on the USPS/UPS prices and the cost of our packaging.
Once your order has shipped, the package is no longer in our control and we must rely on the United States Post Office or UPS to deliver your order in a timely manor. USPS Media Mail orders can take anywhere from a couple of days to 3 weeks to arrive, depending on your location and the machinations of the USPS. Priority Mail packages generally take 1 to 4 days to arrive, again depending on your location. We offer UPS Ground as an alternative to the USPS. You can view the UPS Ground map here to see how long your order will take to arrive once it has shipped.
Try our UK/ROW store at http://shop.matadorrecords.com
Unfortunately, packages do get lost from time to time. However, more often than not, delayed packages will eventually show up. We don’t consider domestic packages lost until a month has passed since its shipment. If your package has not arrived by then, please reach out to us at store@matadorrecords.com to arrange a replacement or refund.
Your package is on its way. We ship our packages in bulk and because of this, the USPS often does not scan each item upon receipt. The tracking will usually start working when the package gets closer to its final destination. We have a window of about a month until we consider items lost in transit. If after a month the package has not arrived or the tracking hasn’t updated, please reach out to store@matadorrecords.com and we will arrange a replacement or refund. We know the wait can be excruciating, but please remember it can always get more excruciating.
No. Your order will ship in full shortly before the release date for the preordered item.
Please send your new address along with your order number to store@matadorrecords.com and we will sort out the address change for you.
Please send an email to store@matadorrecords.com with your order number and we will take care of the cancellation for you.
No, but you can send an email to store@matadorrecords.com to initiate a return.
Pleasecontact store@matadorrecords.com and include your order number along with photos or video clearly demonstrating the issue. We will take proper steps to rectify the situation to the best of our ability.
There is a good chance that the problem is with your equipment. Cheap turntables, old needles, unbalanced tone arms and records played at the wrong speed are the most common sources of problems. If you are confident that none of these are the source of your issue, contactstore@matadorrecords.com with your order number and as much information about the problem as possible.
No. Contact store@matadorrecords.com to cancel your order or initiate a return.
No.
The Discogs info is wrong.
The photos on our website are mock ups made before the actual production of the records. As such, there are often slight differences between the mock up and the final product. Pressing colored vinyl is an imperfect process that often results in slight variations in color and style. It is common for colored vinyl to have wisps of black or other colors in it. This is not considered a defect.
We only accept returns for items that are still sealed or are damaged. Please contact store@matadorrecords.com to return an item.
Smithers, release the hounds!
Tell them we told you to return it to them for a refund. They will be able to get a replacement or refund for the defective product from their distributor.
No. All issues with a product purchased from us must be addressed within 60 days after delivery. Once that period has passed, we cannot guarantee refunds or replacements.
No. If it’s not available on our store, we don’t have any copies for sale.
All email submitted to the Matador staff is considered available for publication on the web site and/or in our newsletter, unless the author explicitly specifies otherwise. And please don’t send unsolicited attachments, MP3s, bulk mail, spam. Or we will be forced to get you. And we will get you.
General Matador questions can be sent to: info@matadorrecords.com
Questions relating to the website can be sent to: webmaster@matadorrecords.com
2035 Hyperion Ave.
Los Angeles CA 90027
17-19 Alma Road
London
SW18 1AA,
United Kingdom
DISTRIBUTORS
MATADOR DIRECT
134 Grand Street
New York, NY 10013
ed@matadordirect.com
Our friendly sales staff sends you boxes with love; see the Matador staff list for email info. We ship to stores only. If you are an individual, please visit the Matador Store on this website, or see our Friendly Stores list for shops nationwide carrying Matador Releases or our other sources for mail order. If you are a store in the United States and would like to buy directly from us, please contact Ed Hynds at the address above or at 646-218-1104.
Redeye Distribution
505 Eno St
Hillsborough, NC 27278
Tel: (877) 733 - 3931
https://redeyeworldwide.com/contact/
Our catalog is currently available at all digital outlets, including Spotify, Apple Music, YouTube, Amazon Music, Deezer, Tidal, Qobuz, Soundcloud and more.
Beggars Group Canada via Distribution Select
333 King Street East
Toronto, Ontario
M5A 3X5
Canada
Tel: (416) 362-1377
Fax: (416) 362-1410
Email: canada@beggars.com
PIAS Distribution
Unit 24
Farm Lane Trading Centre
101 Farm Lane
London SW6 1QK
United Kingdom
Tel: +44 207 471 2700
Contact form for email
Austria edel musica +43 1 585 6941
Belgium Beggars Belgium +32 2217 0777
Czech Republic CD Direct +420 2 3536 3920
Denmark Playground +45 33 14 33 20
Finland Playground +35 8 3260 3202
France Beggars France +33 1 55 07 00 00
Germany Beggars Germany +49 40 239 087 411
Hong Kong Love Da +852 226 41025
Italy SpinGo! +39 02 3659 2700
Korea Kang +82 31 955 2798
The Netherlands Beggars Netherlands +31 3 5647 2455
Norway Playground +47 2266 6560
Poland Sonic sp. zoo. +48 2 28333 782
Russia Soyuz +7 095 267 6910
Singapore Love Da +65-6348-9619
South Africa Just Music +27 11 803 7058
Spain and Portugal Everlasting +34 9 713 0990
Sweden Playground +46 8 615 67 80
Switzerland Musikvertrieb +41 (0) 44 497 17 42
Thailand Platinum +66 (02) 246 0070 #125
BEATINK INC. JAPAN
3-8-15 Nakameguro, Meguro-ku,
Tokyo, 153-0061
Japan
Tel: +81 3 5768 1277
Remote Control
P.O. Box 182
Ascot Vale
Victoria 3032
Australia
Tel: +61 3 9329-8850
info@remotecontrolrecords.com.au
Ultrapop
Dublín 4215
1431 Cuidad Autónoma de Buenos Aires
Buenos Aires
Argentina
+11 4522 3134
Arts & Crafts Mexico
Masaryk 157
Int. 4
Colonia Polanco
CP 11000
Mexico City
Mexico D.F.
Mexico
Tel: +11 4522 3134
If you are a distributor or importer in a non-European territory not mentioned above and wish to carry Matador's releases, please contact info@matadorrecords.com.
Our partner company handles marketing and administration for Matador releases, and work with us in the same offices.
A2IM (The American Association of Independent Music) is the US association of independent record labels. AIM (The Association Of Independent Music) is the UK association, and Impala is the Europe-wide association. Matador Records is a member of all three bodies.
Matador is committed to becoming carbon negative. For more information, see Beggars Group’s sustainability page here.
Preferably to another label with a smaller roster and/or more time to process such items. We are sorry to say that we no longer accept unsolicited demo submissions. We understand that this sounds terribly pretentious and though at least one (possibly two) of us are terribly pretentious, we are just trying to be fair. We don't have enough time or hands to properly process all of the packages we receive. Rather than let a serious fire hazard develop in our cramped offices (and rather than waste your time and energy), we strongly discourage you from sending us your demo/single/cd etc. unless we have sought you out and requested one. Thank you
Please, don't do this. We appreciate that many talented artists are trying to be heard, but sending us email about your MP3 files is not the way to do it. When people get pushy with us, we tend to ignore them. If this means we run the risk of missing out on some tremendous new sounds, so be it. You've probably missed out on something really great once or twice before in your life, but you haven't let that drive you insane. Please allow us that luxury, too!
Not at this time, thank you.
No. That would require someone else being fired or suffering a severe injury and we know you wouldn’t be rooting for that sort of thing.
Yes, I'm sure you would.
Sorry, but per the terms of our 1998 extrication from Capitol Records, we can no longer offer any information about Fairy Dusts.
Sorry. Let this serve as a cautionary tale to everyone that sometimes hard drives crash and it is possible to lose your best work.
Exactly inexact. We've committed to concentrating on artists we're fans of, however it simply isn't possible to work with every artist we're fans of. Believe us, we've tried.
Yes, other places too.
Facial hair is often the last male sexual characteristic to develop. Most men aren’t shaving daily until they’re 19 or 20 and many men don’t develop full facial hair until their 30s. Modeling agencies want people who reflect the real world and one thing which makes young men attractive is that they don’t yet suffer from a five o’clock shadow. We’d be astonished if your clean-shaven good looks stood in the way of a modeling career. There are no lotions to quicken hair growth but a moisturizer will help to keep your skin looking baby soft.
The label began in 1989 when Chris Lombardi dragged the Austrian duo H.P. Zinker into Wharton Tiers’ Fun City studio to record OLE-001, '...and there was light'. Run out of Chris’ New York apartment, Lombardi added artists such as the Dustdevils, Railroad Jerk and Superchunk to the initial roster. Joined by longtime Homestead Records manager Gerard Cosloy in 1990 (and subsequently, current label president Patrick Amory a few years later), Matador experienced its first taste of crazed media attention & big sales with the North American release of Teenage Fanclub’s debut long-player, 'A Catholic Education', though that was just the start of a long running, PG-13 tale that shows no signs of becoming any easier to follow. Initially known as the label that helped bring Pavement, Liz Phair and The Jon Spencer Blues Explosion to prominence, Matador would later assume a role in the recording careers of Yo La Tengo, Chavez,Pizzicato Five, Cat Power, Interpol, Belle and Sebastian, Mogwai, Kurt Vile, The New Pornographers, Jay Reatard, Fucked Up, Ceremony, Sonic Youth, Perfume Genius, Esben and the Witch, Iceage, Savages and many others.
In 2002, Matador joined forces with the UK's Beggars Group. Beggars purchased 50% of Matador.
Matador continues to do its own wholly independent A&R, art, production and direct-store distribution. The label continues to be run by Patrick Amory, Chris Lombardi and Gerard Cosloy.
In partnership with Dean Bein, Matador owns True Panther Sounds, the imprint that's brought the world exceptional records from Girls, Tanlines, Delorean, Glasser and many others.
Through our partnership with Beggars and under the supervision of our UK based label manager Natalie Judge, we've made great progress in Europe over the last several years, including, but not limited to our representation of UK and European based artists.
Throughout the label’s history, Matador has been a champion of artistic freedom, diversity and innovation. The label’s catalog and release schedule reflect the tastes of the company’s owners, Lombardi, Cosloy and Amory, and their longstanding commitment to sharing the music they love with as many others as possible.
2016 update : sharing’s great, but we like it when you pay for stuff, too.
OK, this really isn't a question.
Matador is half-owned by label founder Chris Lombardi, co-owner Gerard Cosloy, and president Patrick Amory, and half by Beggars Group.
Yes, they are great, aren't they? But you’re thinking of Fat Possum. We don’t have anything to do with them.
Sure. Sometimes, it’s called “The Pottery Barn” rule, an expression alluding to a policy, in which a merchant holds a customer responsible for damage done to items on display.
In reality, Pottery Barn (TM)—a wonderful establishment thoroughly undeserving of such unfair rumor-mongering —has no policy, but instead writes off broken merchandise as a loss, as do most large retail chains.
But we’re not Pottery Barn. So please be super careful in our showroom, or we’re sending your parents a bill.
I can be reached at my email david@metalmofos.com.
Thank you very much for your interest in Matador Records.
Feel free to email any other questions.
Privacy Policy: https://store.matadorrecords.com/privacy-policy-cookie-restriction-mode