I did not recieve WZ SS

[bones]

I didn't get my Pave pkg today. I sure hope that this doesn't turn into an ordeal like the CRCR shipping did.

[johansen smith]

I also just want to say Thank You to InSound for not shipping my WZ reissue to arrive on or before the release date.

[sashwap]

this makes me feel terrible 'cause the same thing happened to me with CRCR, and i ended up just buying in person the day it came out. course my pre-order shows up in the mail a few days later. blah.

happily, i got mine today. but i still feel your pain, guys.

[Futureman]

Ditto. No WZ here.

[earl grey]

same here... (though i'm not tripping yet)

[Tanqueray Romeo]

No WZ here either. It's strange only because I received an e-mail last Thursday noting it had shipped from InSound. I'm in Connecticut so it's usually only a day or two from NY. I previously did have one package that was lost in the mail from InSound. They did credit my account after I placed an order for a replacement and explained that the original order was never delivered. Also not tripping yet. Yet!

[Patrick]

I've asked Blake to get on all of these first thing today... hopefully you'll all be getting these very soon - although Insound does fuck up occasionally it's rare to have multiples on the same date for US customers.

Best
Patrick

[baconfat]

my copy of the yo la tengo cd didn't show up until the friday after release date from insound.

[Blake]

I spoke with Insound this morning and they assured me that everyone will have their WZ today or tomorrow at the latest. They said they're getting them out as fast as they can.

[johansen smith]

Oh cool, this didn't come in the mail today either. You know what did come in the mail though? Fiona's mix CD, FROM IRELAND. A CD from another continent beat out a CD from like three states over that I "pre"ordered a month ago. Brilliant service as always, InSound.

[allenc]

I haven't received mine either. I'm hoping it is at my house when I get home today.

[Futureman]

Still nuttin.

[bones]

I just got home and got my PAVE! looks great. gonna listen to it now. thanx Matador!!!

[threelobed]

i received a shipping confirmation email from insound on 10/31 and as of today (11/8), still nothing has arrived. while i'm pumped about all of the extra stuff on this set and with this set, i'm bummed that insound can't get pre-orders shipped to arrive on the release date. it's not like i'm on the west coast or anything - NC from NYC shouldn't take that long if this is _actually_ priority shipping.

[Salman]

Oh cool, this didn't come in the mail today either. You know what did come in the mail though? Fiona's mix CD, FROM IRELAND. A CD from another continent beat out a CD from like three states over that I "pre"ordered a month ago. Brilliant service as always, InSound.

Ditto, although I'm told that there almost always problems with shipping to Canada. Oh well....

[allenc]

nothing waiting on me today, here's hoping for tomorrow.

[mashuguna]

Patrick et al...

I don't want to reiterate what now must be painfully obvious, but I think you guys really need to find another direct-mail distributor than InSound.

Does anyone else long for the days when you could buy your Yo la Tengo and Pavement discs directly from Matador for $12 postage-paid?

Ahhh....the days before outsourcing and globilzation reared theire heads.....

[Mr.HCI]

Have the store copies shipped? I pre-ordered via Criminal Records here in the ATL and have yet to hear anything about the CD or 7" coming in (I did get the download instructions e-mail a bit ago, though).

[Tanqueray Romeo]

My copy of WZ did show up at my home yesterday via InSound. It looks and sounds great. Thanks Matador!

[Blake]

If you haven't received your WZ from Insound yet, email me at BuyEarlyGetNow@Matadorrecords.com and either Nick or myself will try and get individual tracking info for you.

Mr. HCI, I've asked Criminal about this and they are looking into it for you...perhaps contacting you. If you don't hear anything, Neal at Criminal will be happy to help you out. (neal@criminal.com)

[stewrat]

Got the discs/7" and poster on Monday. They are terrific. Another satisfied Matador customer!

[Fatah Ruark]

Another unhappy customer here. I will probably not pre-order anything again because of this experience. I was at my local record shop today. They had the CD in stock (and I'm assuming have had it since Tuesday). I supose I could have bought it, but do I really need to own THREE copies of the same album?

Why the heck did I pre-order? I mean the 7" and live download is much appreciated, but when you PRE-ORDER the damn CD, I would expect to get it on the release date at the LATEST!!

Another vote for dumping InSound. Matador rules, so I hold you guys to a very high standard. If this was some crappy operation like MusicToday, it would be expected. You guys have been WAY BEYOND helpful and cool with the music buyer / label communication.

My email said my order shipped on the 2nd. It's the 9th. I could have driven from Colorado and back from InSound by now.

Here's one of my brilliant ideas (free of charge this time). If the Pre-Orders aren't arriving on time...ship them (or have them shipped) earlier. No harm done if the people that are die-hard enough to pre-order get the CD's a few days early.

I still love you guys, but I want my gawd-damn record!!

Love,
MIKE B

[johansen smith]

I emailed Blake, but here's another fun example. CDUniverse sent me some CDs they shipped on Tuesday-- First Class, not Priority. They arrived today, two days later. InSound's "Pre"order? No, still not here. Of course not, why would the preorder ever fucking ship early to get here on or before the release date. This is like the time it took over a week after release date to get the Summer Sun preorder all over again.

[Patrick]

Man, I am so sorry, everyone. We are working hard on getting all of you taken care of. I hope at least you do enjoy the 7" and poster when you get them.

Best
Patrick

[Futureman]

Patrick,

Not to beat a dead horse, but I did not get my preorder either. Of course, I realize this is a problem with the distributor, who has never shipped an order to me in a timely fashion. Their catalogue is also overpriced. I'll never buy from them again.

[tinobeat]

Patrick, I try not to be a negative nelly when I don't need to be, but I've gotta say, there's a reason I avoid ordering from Insound unless there's a special from you guys. They never sent my Double LP when I preordered it (to be fair, they never charged me either, so I just bought it at a store), everything's always been late, its just not a reliable mailorder.

My two cents, I don't mean to sound like a gripey guy.

[DefenderOfPants]

phew! i thought i was the only one.

[allenc]

finally got mine today!!

[johma79]

Hi Guys,

I too am suffering the wait shakes... trying to stay positive here but I don't think I'll ever order from INSOUND again.

Hopefully today will be the day.

[Patrick]

Hoping that a lot of you stragglers get your packages today - post here and let us know.

Best
Patrick

[mashuguna]

Patrick...
Any possibility of cutting some of us impacted by Insounds ineffective shipping/procurement practices a break by crediting us some of the shipping costs? That at least seems fair, given the headache this has caused many of us.

[chuck-t]

and no Pavement. Is the package coming by the USPS or another shipper? I got my shipment confirmation on Nov. 2.

Chuck

[Blake]

i think Insound uses a variety of methods for shipping...USPS, UPS, etc.

[chuck-t]

It just showed up. I think DHL brought it. Looks great!

Chuck

[allenc]

DHL brought mine yesterday.

[Futureman]

got it! Thanks Matador!

(no thanks Insound).

[johansen smith]

It didn't come today. Eight days after it was shipped. No one at Matador has answered my email. This isn't even kind of funny anymore, I'm fucking pissed off.

[johansen smith]

I just got an email from InSound apologizing and explaining that they were behind with fulfilling PREorders and he gave me a tracking number. My PREorder was apparently shipped November 8th, one day after the actual date of release. WHAT THE HELL, MATADOR

[Tony]

I didn't receive a shipping confirmation until Tuesday, the day it was available in stores. And from Johansen's experience, that probably means it won't actually ship until sometime next week.

Matadors, do you know how the 7"'s are being distributed? Hopefully by order received and not order shipped.

[johansen smith]

I sincerely want to thank Blake and the folks at Matador for trying to help me out on all this, I definitely am thankful for them... It's certainly not Matador but InSound that is deserving of the wrath I feel.

[threelobed]

i received mine via DHL yesterday. (this was after getting a "shipping notice" email on 10/31.)

[johma79]

OK... I didn't get mine today either. I got a ship confirmation on Nov. 2!!!! Any word from INSOUND guys?

I'm no longer thinking positive... Will I still get the goodies when it finally arrives (if it ever does)?

This sux... completely SUX!!!

[Patrick]

johma,

You will definitely get your goodies. Let us know as soon as the package arrives. And our apologies again for this mess.

Patrick

[Seneschal Gox]

Shipping confirmation: Nov. 2

Finally arrived today. While that's nice for Friday and all, boy did I want it on Tuesday.

Oh well. S'good stuff. Just listened to "Soul Food."

[mashuguna]

The guys at InSound SAY they'll provide a tracking number/shipping confirmation, but they don't even deliver that (much less the disc). A reimbursement of shipping costs is not at all unreasonable and I doubt would impinge upon Matador's profitability off the sale of this disc one iota.

[mashuguna]

Take the store back in-house...drop Insound

[Mr.HCI]

Mr. HCI, I've asked Criminal about this and they are looking into it for you...perhaps contacting you. If you don't hear anything, Neal at Criminal will be happy to help you out. (neal@criminal.com)I went to Criminal this evening on the way to see The Plot to Blow Up the Eiffel Tower and they had a nice little bundle of CD/7"/poster waiting for me. :)

[Fatah Ruark]

Yeah, when I opened the door to leave for work today my package was waiting for me! Luckily I only had to work for 3 hours. The 7 is great. Thanks. Dig the wax. All the extras on this are amazing.

I think we must have overwhelmed the InSound people with all of our pre-orders. They must have underestimated the power of the Wowee Zowee.

Once again...Matador still fucking rules. Insound, not so much.

MIKE B

[johma79]

Well, it finally came... I went to the store yesterday to pick up some groceries and what do you know, when I got back there was a little package waiting for me. I haven't had a chance to give it a proper listen but I will...

Thanks Matador & INSOUND (SUX!)

[mashuguna]

Just curious if I'm the only one at this point?

[Salman]

Nope, still haven't received mine....

[tinobeat]

I'm still waitin...

(an-ti-cipatin')

[DefenderOfPants]

damn. i'll be getting the thing a whole week after its release.

[Paul]

I've been following this thread from a distance. Are you guys just now finding out how much Insound sucks? I think it's been four years since I bought anything from them, with good reason as it seems they've gotten even worse in that time.

Sorry duders.

[tinobeat]

nah, I've known for ages, but I didn't realize that I could do this online via Other Music as well until too late. I know I could have done it through a local shop, but the only one locally that I think would have gotten involved would have been Newbury Comics in the Providence Mall and they're kinda buttheads over there.

but hey, these things happen. I'm not worried about the fact that its late, as there's extra goodies like the 7" and the poster coming. If it was a straight preorder deal where the only bonus would have been "pre-release delivery", THEN I'd be a little miffed.

[baconfat]

i finally got my wow out jawnz on friday. like the yo la tengo pre-order, it came 3 days after street date. the ironic thing is that the promotion is called "buy early get now" - which means someone has a fairly loose definition of the word "now."

[Patrick]

the ironic thing is that the promotion is called "buy early get now" - which means someone has a fairly loose definition of the word "now."

Argh, I know, baconfat. The phrase "buy early get now" originally came from the Yo La Tengo preorder, where you got a stream of the album immediately, then the actual record on street date.

For the Pavement record, where people already owned the majority of the material because it was a reissue, we decided to give away the download of OLE-170, the live at the Palace show, instead. So preorder-ers did get something "now", the moment they ordered - one part of the whole Wow Out package.

I hope you are enjoying the rest of the package anyway now that you have it. Apologies that you had to go through this - it's obviously the opposite of our intent - and we are taking steps to ensure that this NEVER happens again.

Could anyone who STILL hasn't received their Wowee Zowee: Sordid Sentinels Edition + 7" + poster please email me at patrick@matadorrecords.com.

Thanks
Patrick

[mattinsound]

Hi all. My name is Matt and I run Insound (and, by virtue, am responsible for the Matador store as well). I wanted to apologize for any delays people experienced in receiving the Pavement pre-order. We had a whole team of us assembling boxes, inserting product and entering names in DHL every day from 8AM to 9PM for a week. In fact, over 50% of the thousands of orders were shipped the Friday before release date. 25% were shipped on Monday before release date and the rest were shipped on Tuesday. I did learn of a samll quantity of orders that DHL did not pick up on TUesday night and we had to re-enter and ship on Wednesday. We feel terrible about any delays and especially terrible about those few that went out late. If you were one of those people and were especially inconvenienced, please email me your name and order id and we will reimburse you shipping.

I also felt compelled to explain why any delays like this occur: Nomally we are VERY well prepared for large pre-orders and all items go out within 24 hours of their arrival. This was of a different scale though. We are not Amazon (if we were, you wouldn't be able to get vinyl or zines or micro-indie stuff from us :) and we don't have crazy machines picking and packing orders for you. So as orders (especially from new customers) started growing so quickly, we simply could not enter DHL info into our computers as quickly as the orders were coming in. Additionally, while many of you ONLY Ordered the WZ reissue, many others ordered other items that had not arrived as the Pavement stuff did (Matador was wonderful about getting us this early, btw). Anyway, as a result, we couldn't pack and ship certain orders until the other items (in some cases, other pre-orders) had arrived. This caused some delays.

On Friday, we were optimistic that we would have everything out to DHL by Monday night but certain items held things up. I want to ensure everyone it was not from lack of organization or hard work. We prepared several weeks in advance for this. The pre-orders simply kept piling up at a very fast rate very close to release date. I am certain that we took FAR more preorders than any other retailer and, all told, I think we did a fine job. Our fill rate is normally 85-88% within 25 hours of the order coming in. Considering how many hard to find items we offer and how many tiny distributors and labels we depend on, we are VERY proud of that number.

We've been doing this for 7 years and, in the last 2 years, I can say that we have made our shipping and ordering process much much better. While I am certain some of you received your items after street date, I can assure you that this is the exception and not the norm and that you can easily look online to see the many many happy Insounders.

We normally send out an email warning customers of delays like this and we did, in fact, send out an email to customers whose items were to ship after Monday. In the future, we plan on sending out warning emails even earlier in a case like this where delays (even if it's just 1 or 2 days) is expected.

Finally, I wanted to again apologize for any inconveniece and say that anyone who feels put out can absolutely email me their name and conf. number and we will reimburse you for shipping on the order.

Many apologies and thanks for listening.

Best,
Matt

[johansen smith]

I will certainly be emailing you Matt. Thank you for taking the time to explain InSound's blunder, but you have glossed over a key point.

The preorder claimed it would ship to arrive on or before the street date. You said new customers and continual preorders forced you to ship as late as Monday. I've been using InSound to recieve Matador preorders for a few years now, so I know I'm not a new customer. I also ordered nothing else but the Wowee Zowee preorder, so I know that wasn't the delay. I also know DHL picked my package up from InSound on Weds the 8th, the day AFTER streetdate.

I have no beef with the folks at Matador, who went to great pains to satisfy me as a customer and at this point I am sure are only using InSound because they are contractually obligated to do so. I applaud InSound's decision to refund our shipping costs, though it seems like too little too late.

What I take great issue with is you, Matt From InSound, coming onto this board and attempting to defend InSound's service. I ordered this set the moment it was available for preorder. I was one of the first to order, I guarantee you this. I am a college kid, I have bills and other ways to spend my money but I made sure I was one of the first in on this because Pavement is one of those bands that remind you why music is important, and you sometimes choose luxuries over necessities. To say that you filled 85% of orders by Friday but that I, the person who ordered before most of that 85%, did not have his package shipped until the day AFTER, THE DAY AFTER THE STREET DATE RELEASE is a slap in the face to me and anyone else who spends their money at your company. If you or your business had any decency, you'd cop to your mistake, apologize, and that's it, you would not attempt to justify your incompetency with excuses.

If there were more orders than you knew you could fill, you should have hired more people to fill them. It is not the consumer's fault that the company is ill-prepared. Sir, I do not for a moment believe you to be someone who does not know the market for his business. It is the lovers of independant music who shop at InSound rather than Amazon, because maybe these shoppers feel InSound is a company that "gets" them. This is slightly juvenile, of course, but to those of us with a little heart left in us, we still like to support causes (Of course Parasol has cheaper prices, but that's neither here nor there). I wonder at what point during all this you, Matt From InSound, thought, "Here are the orders for thousands of music lovers, and guess what, most of them won't hear this for a while because I'm not going to hire extra help, and what's more I'm not going to be honest with those that financially support me about these delays, who gives a fuck amirite?" Because that's what I'm seeing over here.

I know there has to be a legal reason why Matador hasn't cut ties to InSound, and they probably can't talk about it and I won't fault them for it either. But I wonder once those ties are finally cut, how far your business will go, Matt From InSound? How many customers from this order are satisfied solely by a refund of the shipping, a drop in the bucket of the profits for a company that apparently "pre"sold thousands of these CD sets? I thought it was bad when it took eight days after street date to recieve my Summer Sun preorder, but I figured it must have been a fluke. Clearly it was no fluke at all.

Don't come to me for sympathy a week after street date, Matt From InSound. Even Amazon issues full refunds.

[mashuguna]

Patrick...

When I attempt to e-mail you, my crappy comcast account can't locate the mail sever. Anyway, my Wowee Zowee pre-order finally arrived without the poster or 7". Per your posting above, I thought these were to be included in the pre-order package. Is that not the case?

[Patrick]

Hi mashuguna,

They should have been in there *sigh* ! I've replied to your email copying Blake who should be able to help you.

Best
Patrick

[Paul]

js is so OTM it hurts. I've never understood why Matador chose to work with them once they stopped direct sales from in-house when outfits such as Parasol, Darla and Tonevender have been around longer and have never been anything but top-notch as far as reliability and customer service are concerned.

I've dealt with Insound 5 or 6 times in my life and not once has the delivery time been satisfactory, most often coming longer than a week after placing the order. In my case, only one of the transactions I've had was a pre-order (Cat Power's The Greatest earlier this year... which I just remembered a few moments ago that I got through Insound), but it fit the pattern like all the others of slow delivery and no acknowledgement of ineptitude or offer to remedy the situation in some way.

I decided long ago to never give Insound another penny and I've seen nothing happen in that time to make me reverse my decision. If anything, all the evidence that's been presented has only cemented it.

Grow a set and take your company to the next level or bow out now and save us all the trouble of complaining every time pre-orders get screwed up.

[tinobeat]

I'm gonna stay out of the MBB vs. Insound spat beyond my contributions already, but I'll mention again that I found no CDs waiting for me today.

emailed again, Patrick, as requested...

I did the preorder not to get the CDs before anyone else, but to get the extra goodies, and I know I'll still get those (and already have the download), so I still don't regret doing the preorder. I'm usually wading through so much music anyway that exact street dates aren't that important. I've grown patient in my old age.

Also, knowing that there's 3-4 (quite reputable) labels out there whom I've mailordered from who pretty much just ignored my orders and took the money and never responded to my repeated emails makes this look like a minor inconvenience. I have at least $50 sitting out in limbo (or rather various label owners bank accounts) for records I never received and have long since given up the ghost of ever getting. I get mad when I think about it, but there's not really much I can do if I never get email responses (some of these are now two years ago...).

I know its not much reassurance to some, but it could be TONS worse.

[winterversion]

This shit is making ME mad, and I didn't even order from insound! I'll be sure to avoid them from here on out, and from the looks of it, Matador should too. My sympathies to JS and everyone else that got their orders jacked up by Insound.

I tried preordering from the Criminal Records website and got no response whatsoever, no email, no communication, nothing. To my discredit, I may have botched the website preordering process, but then again, I remember feeling confused navigating through their store webpage and not feeling certain if I had secured the preorder in the first place. I remember submitting my email address and putting the preorder in the "basket." It looked like that would have done it, but obviously not. Man, I don't know.....

[mattinsound]

I wanted to Invite anyone who was put out by the delay to call or email me. My email is matt@insound.com and my phone at work is 2127778056 x15. I am truly sorry for every single delay. The implication that I or the Insound staff doesn't consider the consumer is simply the furthest thing from the truth. We are all just like you. We are record buyers and collectors and avid music fans for whom music is at the center of our lives and we definitely take a customer-first attitude. If the USPS or DHL ever loses something, we always reimburse in full. If delivery is ever late or the customer is unhappy we are always quick to offer a credit or coupon. I certainly don't think we can make 100% of the customers happy 100% of the time, but that's what we try to do. I feel bad any time I read postings like this because, when I started Insound 8+ years ago, I did so as a frustrated mailorder kid who wanted a better solution. I feel confident that we provide a better web experience, better selection, amazing pricing and excellent customer service. But we do also sometimes make mistakes. Everyone does. Amazon too. All I can do at this point is apologize, try to rectify it with each of you who was put out or inconvenienced, and identify how to fix it moving forward.

I am truly here to resolve this for you and not to defend Insound. I simply wanted to explain the situation. And I feel like some of my statements were bent a little so I want to clarify:

1. 50% of the orders went out Friday. Actually a little more than that. But not 85%.
2. On Insound, you will note that all pre-orders say 'Item will SHIP on or around street date.' It does not say 'Ship to ARRIVE on or before.' The Matador store likely had different copy but we do not control the copy on the Matador site. We only handle fulfillment, cust service and credit card transactions. That said, I still take the blame on this as we should have requested an edit/modification of the Matador copy. This was a stupid oversight on our part.
3. I did not mean to imply that new customers were the ones who got their items last but rather that all of the new customer data caused a DHL backlog.
4. We did hire additional help during this period.

Most of this relates to poor communication on our part between us, you and Matador. I can assure you we will take steps to improve that immediately. But also know that we are just a dozen or so indie rock fans working our tails off and that, ocassionally, we don't meet our own goals. I think, in the scheme of things, our many wins and strengths far outnumber the times when we fell short. This, being one of the times we fell short, is a moment where we can identify where to improve and offer anyone inconvenienced a chance to speak to us, one on one, to resolve the problem very quickly.

We have literally hundreds of thousands of happy Insound customers who are able to get a selection of indie stuff, essential albums, CD, LPs and underground items from us at a great price and with great ease. I feel terrible for every little mis-step, including this one. And I dont know many companies that would take the time and effort to try to address this in this way. So I know that my/our heart is in the right place. But it is very hard for me, given what I know about our 8 years or progress, to view this an indictment or everything that Insound is about. This is a very unfortunate case where circumstances, including human error and judgment, caused us to provide service that was not what we promised. That said, every order got shipped as quickly as we were able to and we will ABSOLUTELY refund anybody who feels slighted or put out. I feel bad about each and every such case.

I cannot promise that we will never again make a mistake but I can promise that we will take steps to ensure that a mistake like this does not happen again.

Thanks for reading and please take me up on my offers if you'd like. Put 'PAVEMENT CREDIT' in your subject so I can quickly identify the issue and please include your confirmation number.

Thanks!

[Seamus]

I haven't got it yet either. Not quite so bad as the others, because I live in England, but do you have any idea when it might come?

[mattinsound]

Hey there. Can you email me your name and conf number? Most international orders take around 10 days but I can track when it left the US. Thanks! matt@insound.com

[Seamus]

Thanks Matt, email sent

[Blake]

Winterversion, Email Neal at Criminal and he'll help you sort that out. Or email me your info and i'll figure out what's up.

neal@criminal.com
blake@matadordirect.com

[tinobeat]

HOLY SHIT, ACCORDING TO MY WIFE, WZSS IS WAITING FOR ME AT HOME!

bew yah

[earl grey]

so i'm still waiting for my pre-order. anyone else in the same boat? i've got enough new stuff to keep me busy, but this is pretty ridiculous...

[winterversion]

Looks like my order shipped! Thanks a lot to Neal at Criminal Records who was gracious enough to accomodate my late "preorder."

[Salman]

I finally received my copy today. It was shipped on the 10th! Sorry Matador but I'm probably going to stay far away from Insound from now on....

[Patrick]

Earl, can you please email me at patrick@matadorrecords.com... the email address we have on file for you doesn't work. Thanks Patrick

[earl grey]

twenty-something days after the fact, my insound pre-order has still not arrived, but matador very nicely sent me a copy of the WZ reissue, which is now finally in my hands. with lots of free posters by my side.

cheers to matador, and i think i'm now done with insound for good...

[hymen]

has anyone from the uk received theirs yet?
i am trying to be patient however annoyance is creeping in.

[Blake]

Hymen,
i have had someone else in the UK contact me about this. If you ordered from Matador Direct or Insound there is no tracking number unfortunately. Insound said shipments usually only take 2 weeks to ship and are considered lost after six weeks, in which case they'll replace it.

[Red Medicine]

Ditto, although I'm told that there almost always problems with shipping to Canada. Oh well....

Tell me about it. Insound (apparently) shipped out my order in June of 2006, but I never got anything. I contacted them about it in September, but it turns out my e-mail with all of my coordinates ended up in the Insound staffer's mailbox's junk section, and got deleted. I e-mailed them a third time in October (still very politely, somehow), with all of my coordinates, and they told me they were sending me a replacement immediately.

About two and a half months later, and now in 2007, roughly seven months after I first placed my order, and still nothing. I'm relieved that Matador will be handling all the orders now.

[Blake]

Red Med, please contact me at blake@matadordirect.com.

[Red Medicine]

I think I'll be okay; I replied to an e-mail sent to me by Nick McGaw regarding mail order problems.

[Blake]

Okay great, i'll double check with nick

[Red Medicine]

Just letting you know that my order arrived in the mail today. The shipping only took about a week, so it's a safe bet that international orders will be handled much more smoothly now that Matador ships them. Thanks.